Returns & Refunds
General Conditions Applicable to Returns
Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked” free returns policy which allows you to return delivered items to us for any reason up to 14 days after the delivery of your Order, free of charge.
To qualify for a refund, all items must be returned to us within 14 days of Order receipt with the following conditions:
- Items must be unaltered, unused, and in full sellable condition (or the condition in which they were received from us). Shoes must be in brand-new condition and without any damage.
- Items must be in their original packaging/box/dustcover, with all brand and product labels/tags/instructions still attached.
- The return must be accompanied by the original Order confirmation and Return form provided.
- Please note, for hygiene purposes, we cannot accept returns for swimwear and underwear.
Items can be returned by arranging collection from your delivery address in Kuwait by either:
- contacting us by calling (+965 2220 0831); or
- Via our online chat service.
Please note that we cannot arrange returns for items located outside Kuwait.
Refunds will only be processed after completing the Return Process and the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash-handling fees).
- Your refund will be processed via the following methods:
- Debit/Credit Card payments are refunded back to the card used in the purchase (5-15 Days).
- COD payments are refunded by payment link (1-3 Days).
Item Return Policies
Damaged Goods and Incorrectly Fulfilled Orders
If you receive an item that is damaged or not the product you ordered, please arrange for the return of the item to us using the Returns Process above. The item must be returned in the same condition you received it in within 7 days of receipt to qualify for a full refund. Where applicable, the refund will include the original order delivery charges and cash-handling fees. Replacements may be available depending on stock. If an item has a manufacturing defect or you believe your item is defective, please call us on (+965 2220 0831).
Shoe returns will only be accepted if the items are in brand-new condition and without any damage to the items or their packaging. To avoid damage, shoes should only be tried on carpeted surfaces. Any items returned with scuffing, scratches, dents, any type of damage and visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.
Fragrances, swimwear, and underwear cannot be returned.
Please take care to preserve the condition of any product packaging as, for example, damaged shoe boxes may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection, but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
Gifted items and items in gift orders can only be returned with a refund given to the purchaser of the gift.
We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.
We pride ourselves on the highest quality trending products at trendgroup.me. So, if your product is damaged or has a fault, we want to know about it. Please contact our customer care team from 8am-9pm on our number (+965 2220 0831), or by emailing us @ (firstname.lastname@example.org).
We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels. However, nothing in this returns section is intended to affect any consumer rights that you may have under Kuwait law.